Terms of Service

HexBook Terms of Service

Last updated: January 2025

These Terms of Service ("Terms") govern your use of the HexBook platform and services.

Acceptance of Terms

By accessing or using HexBook, you agree to be bound by these Terms and our Privacy Policy.

Platform Description

HexBook is a marketplace that connects customers with local experts ("Hexperts") who provide in-home experiences and services.

User Responsibilities

  • Provide accurate and complete information
  • Maintain the security of your account
  • Use the platform responsibly and respectfully
  • Comply with all applicable laws and regulations

Hexpert Requirements

  • Meet our verification and background check requirements
  • Provide safe and quality experiences
  • Maintain professional conduct
  • Follow all platform guidelines and policies

Booking and Payment

All bookings and payments are processed through our secure platform. Cancellation and refund policies apply as outlined in our platform guidelines.

Safety and Insurance

While we implement safety measures and verification processes, users participate in experiences at their own risk. Insurance coverage may apply as detailed in our safety policies.

Prohibited Activities

Users may not engage in illegal activities, harassment, fraud, or any behavior that violates platform guidelines.

Contact Information

For questions about these Terms, please contact us through our contact page.